Coronavirus update from PWG as of 3/2/2020

The best advice in a nutshell…

We’ve been getting many calls asking for information and guidance on what to do during the current coronavirus [COVID-19] outbreaks. We’ve assembled information from multiple resources and will update this as we know more. Feel free to share with your network as well!

As of today the health department has not told us to advise parents to keep their children at home instead of sending them to school. We are being asked to advise parents and patients to practice the following:

  • Frequent handwashing [preferably for 20 seconds each time] and/or using alcohol-based hand sanitizer with at least 60% alcohol
  • Try to avoid touching your face or mouth
  • Try to avoid handshakes/close contact/hugging especially with people who are sick [Elbow taps instead of high fives, etc.]
  • Cover your cough or sneeze with a tissue, then throw that tissue away and wash your hands
  • Try and maintain some distance between yourself and other adults [3 to 6 feet] obviously for little children this will be very difficult to enforce.
  • If you are sick stay home, do not go to work/school
  • Clean/disinfect objects and surfaces you touch frequently [phones, door handles, toys, etc.]
  • Check with your school or local health department for any school closures/known exposures
  • Wearing a mask is not recommended, and most masks will not stop COVID-19
  • Call us if your child is having a fever > 102, respiratory symptoms and trouble breathing.
  • Call us if you have a known exposure to COVID-19 [you will be notified by the CDC or your local health department if this is the case] or are at higher risk due to recent travel [China, South Korea, Japan, Italy, Iran, Washington state].

Call our office at 650.216.7794 if you are concerned and we can help guide you to the right place to get the right testing and the right care. Please do not walk into the office as we may have to send you to another facility since we cannot test for COVID-19 in the office.

We recommend these resources for additional information:

Flu Clinic Added for 12/24/19 9:00 am to 11:00 am

We have added a drop in flu clinic for Tuesday 12/24/19, 9:00 am to 11:00 am.

Kids home from school and still need their flu vaccine?

Here’s what you need to know about our flu vaccine supply:

Flu Clinic is for established patients only

All our injectable vaccines are quadrivalent [enhanced protection by including more strains], and they are all preservative free.

We have the injectable vaccine for children over 6 months of age.

If you are not sure if your child can receive the flu vaccine, feel free to contact our office at 650.216.7794 for help with those questions.  Let’s all stay healthy this flu season!

If you have Cigna insurance please read this post!

 From the Dignity Health website: Dignity Health and Cigna are in discussions to renew agreements that will allow Cigna members in California and Nevada to continue to access Dignity Health providers and facilities as part of their in-network benefits. Both organizations have been negotiating for months, but we have yet to reach agreement. For patients in California: Right now nothing is changing. However, if new agreements are not reached by Jan. 1, 2020, most Dignity Health providers would become out-of-network for Cigna members.

Families with HMO insurance can come to PWG because we are a member of  Hill Physicians, a medical group based in the East Bay. Some of our families have Cigna HMO and go to Dignity Health providers and Dignity Health facilities such as Sequoia Hospital. There is a chance that PWG will NOT be in network for some people with Cigna insurance after 1/1/2020, and many of you have already received letters stating that the doctors at PWG will become out of network providers after 1/1/2o2o. We have been told that for people with Cigna PPO insurance this may not be an issue.

Bottom line is that it’s complicated right now, and we are not sure if PWG will remain in network for people with Cigna insurance after 1/1/2020. What does it mean if PWG is not in network for you? You may be responsible for all or a greater part of the bill when you come to see a doctor at PWG. We will update you as we get new information but we encourage you to check with your company’s benefits department or your insurance broker as well.

Big news, our patient portal, through UBCP, is now LIVE!

 

 

 

 

 

 

 

UBCP MyChart patient portal is offered to you free of charge as an online resource for routine health care needs. For patients age 12-17, UBCP requires signed approval from the parent or guardian in order for the parent/guardian to view some of the child’s health information on MyChart. They have access to adolescent test results, allergies, and immunizations; they can message their adolescent’s providers and request appointments on their adolescent’s behalf.  Parents/guardians will not have access to information related to sensitive services, such as reproductive health (i.e. pregnancy testing, contraception, testing and treatment for sexually transmitted diseases), and certain mental health and substance use screening and treatments. 

Here’s how you can sign up:

  1. For parents of children 0 to 17 years of age
    1. Fill out a proxy authorization form:
      1. For parents of children 0 to 11 years of age: use this form
      2. For parents of children 12 to 17 years of age: use this form
      3. You can also ask our front desk for the correct form(s).
    2. Submit the completed form to our office. This MUST be done in person because we are required to check a photo ID for identity verification purposes.
    3. Someone will reach out to you on behalf of UCSF to complete the process.
  1. For patients who are 18 years of age or older you can enroll directly here
  2. If you have any questions, you can call MyChart Customer Service at (415) 514-6000 to speak with MyChart staff 24 hours a day, seven days a week

Important Information About Our Patient Portal:

  • It is for established patients at PWG
  • It is for communication and requests that are NOT emergencies. If you feel you are having a medical emergency, please dial 911 or go to your nearest emergency room.
  • The Portal is not checked on the weekends or federal holidays. It is only checked during regular business hours.
  • It may take up to 3 business days for you to receive a response, if you have a more urgent question or request please call our office at 650.216.7794

FLU CLINIC UPDATE 11/8/19

We have received another vaccine shipment for the current influenza vaccine.  We will have drop in flu shot clinics for established PWG patients only, and only while supplies last. We will keep you posted with updates on supplies and clinic times via our website, Facebook page, and Twitter. Our clinic times may change based on vaccine availability, so we recommend checking back regularly for the most current information.

We have the following drop in clinics scheduled  November 8, 2019 to December 18, 2019 (while supplies last) :

  • Wednesdays  5:00 pm to 7:00 pm
  • Fridays 10:00 am to 12:00 pm

Here’s what you need to know about our flu vaccine supply:

All our injectable vaccines are quadrivalent [enhanced protection by including more strains], and they are all preservative free.

We have the injectable vaccine for children over 6 months of age.

If you are not sure if your child can receive the flu vaccine, feel free to contact our office at 650.216.7794 for help with those questions.  Let’s all stay healthy this flu season!

11-7-19 We are Open

PWG is experiencing issues with our phone system.  While we continue to address this issue, we are open and you may call our regular # and leave a message with our answering service.

We will call you back as soon as possible.

If there is a medical emergency, please call 911 or go to the nearest emergency room.

We appreciate your patience!

10/28/19 PWG drop in flu vaccine update

Hi everyone, just wanted to give you a quick update on our drop-in flu clinic schedule.

  • we will not have any more drop in flu clinics until we receive more flu vaccine supply, we are expecting another shipment in early November and will post updates as soon as we have more information.
  • we still have not received any nasal flu vaccine and have not gotten any information about when those will be shipped.
  • we have been reaching out to our patients with complex medical problems who are at higher risk to make sure they get the flu vaccine. If your child falls into that category and you have not been contacted by us please call us at 650.216.7794 to make arrangements.
  • If you are not sure if your child can receive the flu vaccine, feel free to contact our office at 650.216.7794 for help with those questions.
  • We plan on having additional drop in flu shot clinics [for established PWG patients only] once we receive more flu vaccine supply. We will keep you posted with updates on supplies and clinic times via our website, Facebook page, and Twitter. Our clinic times may change based on vaccine availability, we recommend checking back regularly for the most current information.